Petco

The staff was friendly. My two shih tzus had the pleasure of being groomed by Becca. She provided me with details of how they would need to be cut due to matting. Did not shame me for that like a lot of other groomers would. There were no surprises which I really appreciated. She was very open and honest. It’s hard to find that kind of care and customer service these days so I would highly recommend if you want your pups to get kind and quality care.

If zero was an option that’s what I would give this store. I brought my dog for grooming. When we dropped him off we very specifically said we did not want him shaved. The manger checked him while we were checking him in and said she only felt a couple small mats and they would call if there was a need to go shorter than we’d requested. To my surprise when I picked him up he not only was shaved but his coat wasn’t even even. I called to speak to a manager and she began to make excuses and justify what their employee had done. Eventually I realized the phone conversation wasn’t going to go anywhere and I hung up. We had an appointment for our other dog the next morning. Against my better judgment but needing a cut and shampoo my husband took out other dog. In the following morning. When he arrived, the manager I had spoken with the previous afternoon refused him service “because of how your wife acted yesterday”. Never once did I raise my voice with this woman. If calling and complaining about a service received is grounds to refuse someone service they lost a customer for life. Part of life, especially working in a service industry is being able to deal with negative feedback.

I love being able to order my dogs food online and pick up in store. I am handicapped, I was disappointed that the young girl at the cash register wasn’t friendly like most employees are. She opened a cabinet pointed at the stack of bags and said those are yours, and walked away. There wasn’t any one else around to ask for help. I went to grab a cart and somehow got the bags into the cart. This is the first time that I was not offered help with my bags (one was 50lbs). Next time I will request car service.

The Perco that I go to is next to a Target and in an area surrounded by apartments and new homes. There is a huge potential for Petxo, since it is the only pet store within walking distance of the apartments, and Walmart is 3 miles away and the next pet store is 6 miles away. The employees were helpful and friendly and one guy was doing all of the heavy lifting of large bags of food. Unfortunately other employees need to know what to do if he is not around, the store itself seems old and twenty years dated. I felt when I walked in that you could not put another display up and still walk around the store. The isles are overflowing with pet food, and overflow on carts blocking islands, the get your own litter display needs to be retired. The store reminds me of an old livestock store you would find in a rural community, minus the two old guys playing checkers or sitting around. The store has the potential to be a huge money maker being next to a large apt with pet owners who have no transportation, I get the feeling the employees like it this way since they stay busy enough that it justify a them not spending their time cleaning, but not so busy that they have to work any harder then occasionally having more then two people to ring up items, I wish they would only keep only a few bags of dood on shelves and not try and put out all the stock on display.